What is IEPT 02?
The IEPT 02 training that we provide to the candidates assesses the English communications skill through rigorous telephonic interviews. We have stringently identified the parameters on which the candidates are to be judged and also described each of the parameters to enable the recruiter grade the skill level. We also guide our Interview Panel Experts on the rating mechanism and have a fixed template to rate the performance strictly on the basis of these parameters. Only after a satisfactory review of the candidates’ performance we send them to the job role that fits his interest, desire, qualification and performance.
The broad parameters on which the candidates are to be judged has been designed supported by an efficient mechanism of capturing their scores. A cut-off percentile has been assigned for each job role that varies with the client specifications.
After identifying the skill gap of the interested candidates, we also act as a guiding hand and provide them the necessary support through training and grooming. With the help of the latest technological advancements, we have developed a full-proof mechanism of auditing and monitoring these interviews. We have a provision of recording the calls and listening to them later on for validation and quality check.
Following are the IEPT 02 parameters listed in the order of priority:
- Grammar tests the candidate’s ability to speak syntactically correct sentences
- Vocabulary measures the ability to use words correctly and the range of words that the candidate can apply in his speech correctly
- Fluency/continuity tests the candidate’s ability to speak without undue pauses and hesitation and also his/her ability to continue at length on a given topic
- Accent/pronunciation/MTI tests the ability to speak without perceivable accent or mother tongue influence and the ability to pronounce words correctly in general
- Comprehension tests the skill of the candidate to be able to understand the questions posed at him/her correctly and effortlessly, analyse the information and formulate the response on the basis of the question posed
- Logic/coherence tests the candidate’s analytical skills on how to handle a particular question and what exactly to say and what not
- Stress and intonation assesses the applicant’s ability to modulate his/her tone and voice to make his/her assertions forceful and noticeable
- Confidence/poise captures the élan and composure with which he/she handles the interview
- Fact-base/content checks his/her general awareness, presence of mind, wit and capability to talk rational in connection to the question he/she faces
- Ideation/bias expresses the applicant’s ability to promulgate avid thoughts effectively
After successfully completing IEPT 01, You shall be receiving a Screening Call (Preliminary Interview Session, Telephonic) within the next 48 hours. Please go through the following guide to prepare yourself to showcase your best, in order to qualify in IEPT 02. You can also listen the below sample interview call
Who will call you? Know your JOB ADVISOR (JA) or INTERVIEWER
Job Advisor would typically be a person who meets the following criteria:
- He/she will represent RoadToNaukri and acts as a mentor/guide/advisor for job seekers.
- He/she will help the you in getting a suitable job as soon as possible.
- He/she will assess the candidate on 10 parameters of IEPT 02 following strict RoadToNaukri guidelines.
- He/she will understand the candidate’s skills, interest, knowledge and career ambitions.
- He/she will prepare the candidate for interviews using RoadToNaukri interview preparation material.
- He/she will handhold candidates from the IEPT 01 screening test till joining and beyond (2 - 3 months after joining).
Highlights of the Screening Call
- Your interviewer/JA would call from RoadToNaukri (RTN) on behalf of the hiring client and will specify the job role that you have applied for.
- The call might take 5 to 10 minutes of your time.
- Expected time of call would range from 9 a.m. to 6 p.m. in all working days, i.e., Mon - Sat except public holidays
- In case you are not in a position to take the call kindly ask the interviewer that you would call him/her at the earliest opportune moment.
- Don’t forget to ask the name of the interviewer and kindly save his/her number for further correspondence. Alternately, you can contact RoadToNaukri Support anytime for assistance.
The aim/goal of the Screening Call (Preliminary Interview Session, Telephonic)
The aim is to judge your level of competence in the English listening, comprehending and speaking skills. You need to attain a basic cut-off percentile to get qualified for the final call.
What is expected from you?
You are expected to respond to each and every question keeping in mind the following guidelines:
- grammatically correct sentences with minimum tense and grammatical errors
- use a varied range of words or vocabulary in the correct manner
- maintain fluency and continue to speak at length till the interviewer interrupts you
- take care to free your speech from mother-tongue influence or pronunciation errors
- answer the question to the point without digressing from the main idea
- put in the required stress on words and ideas that you want the interviewer to take note
- maintain composure and confidence of your tone
- think of a lot of related content to say in support of your response
- free your ideas from any kind of bias (be it regional, cultural, gender, political or economic)
- think out of the box to make your conversation interesting to keep the attention of the interviewer riveted
Guidelines on the minimum telephone etiquette that you are expected to follow when taking the call
Please remember that a telephonic call that is conducted maintaining proper telephone etiquette leaves a pleasant impression on your interviewer after the call.
- Address the interviewer respectfully and formally. Don’t ascertain familiarity even if you have spoken to him/her previously.
- You should speak clearly in a moderate speed. The tone should be positive, enthusiastic and professional.
- You should maintain your calmness of disposure.
- Ask the interviewer to politely repeat the question when in doubt.
- Listen to the question carefully, pause, think and then only begin your answer.
- Beginning the answer with the trail from the question gives you time to prepare what you want to say. For example,
Question: Tell me something about your childhood experiences in school.
Model Answer: Regarding my childhood experiences in school, I have a lot of pleasant memories to narrate. (And then you can carry on with your answer.)
- If you have any questions, wait till the interviewer finishes and then ask politely or reserve your questions/doubts till the end of the interview.
- Thank your interviewer at the end of the call.
- Avoid talking too loudly or too softly over phone.
- Avoid speaking any slang, unpleasant, unethical or swearing words.
- Avoid showing disrespect, anger, rudeness or frustration during the call.
- Avoid distraction of any kind when on call. Even if something demands your attention put it at hold telling that you are in the middle of an important call and will get back as soon as you are done.
- Strictly avoid eating or drinking while in a call.
- Speak without long pauses and hesitation.
Some common questions you might be asked to answer
- How will you sell an iPhone to an android user (and vice versa)?
- What do you do when a customer calls in and is shouting at you?
- What would you do when a customer is asking for some information that you do not know?
- What would you do when the system is taking too much of time to fetch information that you are looking for and the customer is on call?
- What will you do when you think that the problem cannot be solved at your level and would require the intervention of the higher level?
Some industry-related questions that you might be asked
- Are you aware of your expected roles and responsibilities
- What you know about the company you have applied for
- Why you like to join the organization
- What is your expected road ahead (future plans after entering the BPO sector)?
- What interests you most about this job?
- What is BPO and how does it work?
- What is off-shore outsourcing?
- What is difference between in-bound and out-bound call centres?
- Why do you think BPO is the right career choice for you?
- What is the difference between a BPO and a KPO?
- Why do companies need to outsource?
- Where do you see yourself in the next five years?
- What is a call centre?
- What is a voice-based BPO role?
- Why do you think you are fit for this role?
- What are your strengths? How do they map to the current job role?
Future of IEPT 02
Going forward, we hope to soon develop a full-proof selection process to match the needs of the clients and eventually emerge as the one-stop- solution for all BPO/BPM job-related requirements.