About Executive Operations (CSA) at Aegis Limited

Join Aegis, Noida as an Executive (Operations) and take inbound calls related to customer requests, queries and complaints.
Minimum Qualification
Graduate or undergraduate with 6 months of experience in customer services can apply
Locations
Noida
Starting Salary
13000-14000 per month

Application is closed for this job


Job Description

Mandatory Requirements

  • Have 6 months of experience in Customer Services
  • Are you willing to undertake 7 days of non-paid training?

What you will be doing?

  • Take inbound calls from customers of one of the leading e-Commerce organization
  • Understand and resolve their queries and complaints over phone calls
  • Route/forward the calls to appropriate person (senior personnel) if unable to handle the queries oneself
  • Log the call details in call logging system
  • Help in retaining customers


You must have

  • Must have good/above average (verbal) English communication skills and strong Hindi communication skills
  • Clarity of speech and with neutral accent
  • Problem solving skills
  • Positive attitude and commitment to grow with organization


Important Information

Job type:

  • Inbound - voice process (handle calls coming in from domestic customers)


Work location:

  • Sector 3, Noida (Very close to Noida Sector 16 Metro Station)


Shifts:

  • Rotational off, 6 days working.
  • Should be flexible to work in rotational shifts. For female staff the shifts would be between 7:00 AM to 7:00 PM
  • Fixed 9 hours shift


Transport:

  • One side transport for shifts ending or beginning in odd hours (10:30 PM till 7:00 AM)

About Aegis:

Experience the next level of career growth with Aegis. Believes in investing in people and delivering them a holistic experience. Committed to provide equal opportunity, personal and professional development and rewarding work environment for career progression.

As one of the leading BPO companies of the world, with operations in 44 locations across 9 countries, we are ideally placed to meet the broadest range of career aspirations.

Work with Aegis and be a part of diverse and inclusive work environment.