About AR Caller (Medical Billing) at EXL Service

Work as an Account Receivables Caller for a leading BPO
Minimum Qualification
Graduate (any discipline), Post Graduate (any discipline),
Starting Salary
23000-25000 per month

Application is closed for this job

Job Description

Mandatory Requirements

  • Have 8 months experience as Account Receivables Caller in medical billing?
  • Are you willing to work in US shift(6 pm - 3 am)?

What you will be doing?

  • Review provider claims that have not been paid by insurance companies
  • Follow up with insurance companies to understand status of claims. Follow up is done through insurance company/ TPA website or through outbound calls
  • Based on information received from the insurance company/ TPA, make necessary corrections to the claim and re-file the corrected claim to the insurance company/ TPA 
  • In case the patient does not have sufficient insurance coverage for the medical procedure or if the patient is in any way not eligible for coverage, transfer the outstanding balance to the patient
  • In case the claim has already been paid by the insurance company, request insurance company/ TPA to send EOB (Explanation of Benefits) through fax/ mail
  • Contact insurance company or their designated TPA through website or phone call to understand claim status
  • Escalation team at client end for seeking clarifications and answering queries
  • Trainers at the client end for training
  • Report to Assistant Manager

You must have

  • Attention to detail
  • Active Listening skills. Should show capabilities to drive a discussion
  • Knowledge of MS-Office Suite. Especially MS - Excel
  • Keyboarding Skills (Typing Skill > 20 wpm & 90% Accuracy)
  • Knowledge of  process specific products
  • Good Spoken English with neutral accent
  • Ability to communicate correctly (grammatically and contextually correct) and clearly
  • Telephone Etiquette