Are you willing to work in rotational shifts (24*7 working environment with 8 hours shifts)
We will call you for a 10 minutes telephonic interview (Please suggest a time - morning 10am-12noon; afternoon 12-2pm; evening 2pm-4pm or 4pm -6pm)
What you will be doing?
Answering voice calls from first time callers / software subscribers in a professional manner.
Understanding the issue and providing resolution to customer’s query (Technical/Non-Technical/Billing) in a timely and efficient manner, providing free diagnostic and pitching for a tech support sale on that call.
Managing at least 12 – 15 customer interactions from various partners during the production hours
Demonstrating intermediate diagnostic and relationship-development skills in addition to convincing and selling skills in all situations necessary on the call.
Taking customer details and documenting/tracking every interaction in the Documentation portal for details to be available immediately for the tech teams and also for future references.
Effectively managing daily productivity starting from reporting to work on time, break adherence/aux management in order to be available to work with customers,
Meeting revenue generation & other service delivery goals and provide the best possible experience to our subscribers.
Reporting new process issues that impact customers to the management
Remaining up to speed on new technologies, new issues and new product offering.
You must have
Good communication Skills.
Ability to be assertive and persuasive without being aggressive.
Active listening skills.
Ability to learn and think quickly.
Self-reliant and reliable.
Inbound Customer Services (International process)
In Hand Salary:
Rs 14,129 in hand
Incentives and very good career progression plan
Free cabs provided from - Central Delhi (Rajendra Nagar, Pusa Road, Chanakya Puri, Bapa Nagar, Malcha Marg), East Delhi (Lakshmi Nagar, Shakarpur), North West Delhi (Rohini Sect 1-16, Ashok Vihar, Pitampura, RaniBagh, Prashant Vihar, Mukherjee Nagar, Saraswati Nagar, Wazirpur), South Delhi (HauzKhas, Malviya Nagar, Saket, Pushp Vihar, Mehrauli, Defence Colony, AIIMS, Amar Colony, Sunlight Colony, NFC, Jangpura, GK Part 1&2, Chitaranjan Park, Ambedkar Nagar, Madangir, Kalka Ji, Nehru Place, East Kidwai Nagar, Panchsheel, Gul Mohar Park, Khanpur, Sangam Vihar, Sainik Farms), South West Delhi (Vasant Vihar, Vasant Kunj, Nanak Pura, RK Puram, Delhi Cantt, Dhaula Kuan, Palam Colony, Palam Village, Dabri, Raghu Nagar, Naraina, Inderpuri, Mayapuri, Kapashera, Samalkha, west Kidwai Nagar), West Delhi (Moti Nagar, Tilak Nagar, Khayala, Janakpuri, Uttam Nagar, Matiyala, Punjabi Bagh, Vikas Puri, Meera Bagh, Madipur, Pashchim Vihar, Raja Garden, Rajouri Garden, Mansarover Garden, Hari Nagar, Kirti Nagar, Raghubir Nagar, Miawali Nagar, Mahveer Nagar, Mahaveer Enclave, Subhash Nagar)
Door to Door cabs provided for female candidates
Point to Point service for male candidates.
8 hours shift in 24*7 environment
5 days working (but it will have rotational offs)
There will be three rounds of selection -
HR Round (basic communication skill check) - expect questions such as tell me something about yourself, why do you want to join BPO, what do you about BPO industry, something about your industry
Voice and Accent round with trainer (read of words to check MTI, sentence structure and grammar etc) - pronunciation of words to gauge clarity on speech and mother tongue influence, extempore (to speak without reading) speech on some random topic to assess continuity of thought and fluency
Operations round (to judge the technical know how)