About Service desk – Tech support at HCL Technologies

Start an exciting career in fast growing technology company. You will be employed with Collabera Inc and you will work at HCL Technologies.
Minimum Qualification
B.Tech/BE/BCA/BSc (All)/BA (English) (Only 2014/2015/2016 Pass out candidate can apply)
Locations
Noida
Starting Salary
16700 per month

Local candidates only

Application is closed for this job


Job Description

Mandatory Requirements

  • Are you 2014, 2015 or 2016 passout?
  • Will you able to attend 3 weeks (Free) training for this job?
  • Are you willing to work in Noida Location?
  • Comfortable with night shifts?
  • Have you done schooling from English medium?

What you will be doing?

  • You will be supporting customers and clients on (windows, SharePoint, active directory, mainframe).
  • Provide first level technical support (L1) and resolve user issues and queries.
  • Work in rotational shifts to help user in finding solutions for their queries over phone/internet.
  • Log and keep records of customers queries and issues.
  • Follow up with users and collect feedback.
  • Establish good working relationship with users and other team members.


You must have

  • Excellent communication skills
  • Proficiency in computer skills
  • Good fundamentals of software's and hardware's
  • Problem solving skills
  • Only for Local candidates 
  • Joining location would be Noida
  • Attach your CV while applying to the job
  • Formatted Copy of resume
  • Photo ID Proof i.e only Original ID Card (Example Pan card / Passport / Aadhar Card)
  • Carry Pen & 2 Passport size photograph with you
  • Carry All Educational Documents with Xerox Copy i.e 10th + 12th + All Mark sheet + (Degree  Certificate / Provisional Degree certificate) 
  • You have to attend 3 weeks of professional training (Free) in Collabera. Training is on behalf of HCL, first evaluation will be done after one week of training by HCL in Collabera.


About Service desk – Tech support