1.0.5 – 3 years of experience in a Tech/Semi Tech Support process.
2. Shall possess excellent in communication skills and Tech knowledge of Windows OS’s and applications.
3. In depth knowledge of Internet Connectivity modes and modules like wireless/wired internet connections, internet connections using router etc.
4. Software and Hardware knowledge in terms of common issues and resolutions like Virus, System Slow issues. Printers and other peripherals along with Laptop and Desktops.
5. Preferably graduates.
6. Target driven in terms of productivity, open to up selling and process related metrics