About Technical Support Executive at Teleperformance

Graduates/Undergraduates with technical knowledge and excellent communication skills invited for Technical Support Executive in Jaipur.
Minimum Qualification
Any graduate or under-graduate with technical knowledge and excellent communication skills. Candidates with experience can apply. B Tech candidates should have at-least 6 months experience in BPO
Locations
Jaipur
Starting Salary
21000-25000 per month

Incentive available

Application closes on 23rd December, 2017


Job Description

Mandatory Requirements

  • Are you willing to relocate to Jaipur?
  • Are you willing to work in rotational (24*7) environment?
  • Please provide your father's name

What you will be doing?

  • Support customers for technical queries
  • Provide first level technical support and resolve user queries 
  • Work in rotational shifts to help user in finding solutions for their queries over phone/internet
  • Log and keep records of customers queries and issues


You must have

  • Technical know-how and expertise required
  • Excellent communication skills 


Important Information

Job Type: 

Inbound voice call 


In hand salary:

  • Rs 17,500/ - Rs 23,000/-


Shift timing:

8 hours shift in rotational environment. Candidates should be willing to take night shifts


Cab facility:

Cab and meal facility provided at nominal cost. 


Selection process:

The selection process will have two telephonic rounds only - HR Round and Ops Round. No face to face interviews. The offer letter will be rolled out via e-mail.

Two rounds of interviews - 

1. HR Round - expect basic questions like tell me about yourself, your family, education, hobby to assess communication skills 

2. Operations Round - expect questions to ascertain your general technical know-how like how do you uninstall programs/software from computer, what is control panel etc.


Other benefits:

  • Relocation bonus of Rs 5,000 to Rs 10,000 to outstation candidates provided
  • Free guest house accommodation for 15 days
  • Ticket reimbursement of up to Rs 700/-
  • Candidates will be eligible for an IJP 


About Teleperformance:

Teleperformance was founded in 1978 in Paris, France. Globally it operates in 74 countries with 340 contact centres and over 190,000 employees. In India, there are 6 centres: 3 in Jaipur, 2 in Indore and 1 in Gurgaon.