Work as Customer Services (Voice) Executive at Top brands

Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerised system. They answer inquiries, resolve problems, record complaints and/or receive feedback.This job role is also known as Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Services Advisor, Process Associate (Voice).

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Role Description

  • Attend calls, listen and respond to customers’ needs and concerns
  • Provide information about products and services
  • Take orders, determine charges, and oversee billing or payments
  • Handle customer queries, objections and rebuttals following standard scripts
  • Review or make changes to customer accounts
  • Record details of customer contacts and actions taken
  • Research answers or solutions as needed
  • Refer customers to supervisors, managers, or others who can help
  • The work tends to be office based and you will spend a lot of time working at a computer
  • FAQs

    1. What is Customer Services (Voice) job role?

    Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerized system. They answer inquiries, resolve problems, record complaints and/or receive feedback.

    A Customer Services (Voice) Executive is expected to -

    • Work independently and interact with customers
    • Answer their inquiries, resolve their problems pertaining to product or services of your organization.
    • Help them over phone calls

    A Customer Services Executive is the voice of organizations for their esteemed customers.
    ITeS NOS titles this job role as CRM Domestic (Voice). This job role is also known as - Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Process Associate-Voice.

    2. What does it take to become a Customer Services (Voice) Executive?

    This job requires the individual to work independently and interact with customers. The individual should be result oriented and should also be able to demonstrate logical thinking and interpersonal skills; ensure prioritization of workload and should be willing to work at a desk-based job.
    Minimum education qualification for this job is 10th. However, some organizations demand a higher qualification. Some ask 12th as a minimum qualification.Engineers (BE/B Tech) are required for specific technical support jobs.

    3. What are the career prospects in this job role?

    A Customer Services (Voice) Executive has a very exciting and rewarding career. Salaries almost triple at INR 5-6 lacks per annum (45,000 - 50,000 per month) with 5-6 years of experience. That’s not all. You can become Delivery/Account Manager in 8-10 years leading 250 people team. Exposure to people and their culture from across the globe is an everyday fun

    4. How do I get this job? Are there any trainings recommended?

    Yes, the below training programs are suggested.

    • Training programs in customer orientation
    • Dealing with difficult customers
    • Telephone etiquettes