Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerized system. They answer inquiries, resolve problems, record complaints and/or receive feedback.
A Customer Services (Voice) Executive is expected to -
This job requires the individual to work independently and interact with customers. The individual should be result oriented and should also be able to demonstrate logical thinking and interpersonal skills; ensure prioritization of workload and should be willing to work at a desk-based job.
Minimum education qualification for this job is 10th. However, some organizations demand a higher qualification. Some ask 12th as a minimum qualification.Engineers (BE/B Tech) are required for specific technical support jobs.
A Customer Services (Voice) Executive has a very exciting and rewarding career.
Salaries almost triple at INR 5-6 lacks per annum (45,000 - 50,000 per month) with 5-6 years of experience. That’s not all. You can become Delivery/Account Manager in 8-10 years leading 250 people team. Exposure to people and their culture from across the globe is an everyday fun
Yes, the below training programs are suggested.