Your road to become Sales Associate at top retail brands

Individuals in this position interact with customers and give specialized demonstrations of service and product to maximise business in a retail environment. Individuals need to be physically fit to withstand working in a retail environment whilst being customer responsive. They need to have excellent product knowledge, interpersonal and listening skills.

Role Description

  • Understand customer requirements and present them appropriately for a sale
  • Maintain and develop relationships with existing customers in person and via telephone calls and emails
  • Negotiate the terms of an agreement and closing sales
  • Represent your company at trade exhibitions, events and demonstrations
  • Advise on forthcoming product developments and discussing special promotions
  • Check the quantities of goods on display and in stock
  • Spot issues in customer service and pick the best solution to resolve those issues
  • Plan and organise the efficient delivery of reliable customer service
  • Review and maintain customer service delivery and provide after sales support
  • Identify repeated issues in customer service and come up with solutions
  • Plan improvements in customer service based on customer feedback
  • Maintain personal presentation
  • Support effective team work
  • FAQs

    1. What is a Sales Associate job role?

    Individuals in this position interact with customers to understand and service customer needs, interact with customers by giving specialized service and product demonstrations with specialization leading to maximization of business in a retail environment.
    Key job responsibilities include:

    • Demonstrate products/services to customers
    • Help customers choose right product
    • Resolve customer concerns
    • Provide specialist support to customers facilitating purchases
    • Maximize sales of goods and services
    • Provide personalized sales & post-sales service support
    • Improve customer relationship

    This job role is also known by the names of Fashion Consultant, Customer Services Assistant & Fun Associate.

    2. What does it take to become a Sales Associate?

    Individuals in this position interact with customers and understand their needs. They should be physically fit and able to withstand working in a retail environment while being customer responsive. They need to have excellent product knowledge, interpersonal and listening skills. Minimum education qualification for this job is 10th. However, some organizations demand a higher qualification. Some ask Graduation as a minimum qualification. MBAs are required for specific sales associate jobs.

    3. What are the career prospects in this job role?

    Sales Associate is the person who actually speaks to the customers and sells. Experience in sales influences high pay for this job. Your career path will evolve in Business Development, Lead Generation, Inside Sales or Sales Management in 4-8 years. You will very easily find positions in top roles of operations or management in 12 - 15 years.